Our return policy is 7 days from the day you receive the product. Used products may not be returned or exchanged unless Affordable Scents approves it and return instructions are sent to the customer. In this given situation customer is responsible for the shipping both ways. Exchange or refund is only applicable if customer receives damage product upon arrival due to shipping or packaging. New products may be exchanged for any other item in the store as long as the price is the same but shipping charges will be applied.